Help Centre

pkar98 FAQ – Answers to Your Most Common Questions

Whether you are new to pkar98 or have been playing for a while, this page covers the questions that come up most often — from setting up your account and making your first deposit in PKR, to placing cricket bets during PSL, understanding withdrawal timelines, and managing your account responsibly. Find your answer below or contact support if you need something specific.


What This FAQ Covers

The questions on this page are organised by topic so you can find what you need quickly. Here is an overview of the main areas covered.

Account & Registration

How to create your pkar98 account, what information is required, age verification, the one-account rule, and what to do if you cannot complete registration or need to update your details.

Deposits & Withdrawals

Supported payment methods including JazzCash, Easypaisa, Raast, bank transfer, and cards. Deposit and withdrawal timelines, minimum and maximum limits, and what to do if a transaction is delayed.

Sports Betting & Casino

How betting works on pkar98, cricket and PSL market availability, live in-play betting, live casino table access, game lobby navigation, and fish games.

Bonuses & Promotions

How welcome bonuses work, wagering requirements explained, how to check your active bonus balance, and what happens to a bonus if you request a withdrawal before completing requirements.

App & Technical Help

How to download and install the pkar98 Android app, what to do if the app is not loading, browser compatibility, and how to clear cache if you experience display issues.

Responsible Gaming

How to set deposit limits and session reminders, how self-exclusion works, what to do if you are concerned about your gaming habits, and how to reach the support team for account restrictions.

Frequently Asked Questions

Below you will find detailed answers grouped by topic. If you cannot find what you are looking for, the contact details at the bottom of this page will get you to the support team directly.

Account & Registration

Visit the Register page and fill in your full name, Pakistan mobile number, a username, your date of birth, and a password. Once you submit your details, a verification code is sent to your mobile number. Enter it to activate your account. The whole process takes under two minutes. Registration is free — there is no fee to create an account on pkar98.

pkar98 is strictly for adults aged 18 and above. Your date of birth is collected during registration and confirmed via CNIC before any withdrawal is processed. Accounts found to be operated by under-18s are closed immediately and any deposited funds are reviewed accordingly. There are no exceptions to this policy.

No. pkar98 allows one account per person, full stop. If you already have an account, use the Login page to access it. If you have lost access, contact support for recovery help. Creating a duplicate account is a breach of the Terms and Conditions and may result in all related accounts being suspended with balances withheld pending investigation.

Email pkar98 support at [email protected] with the subject "Account Recovery". Include whatever details you remember — your registered mobile number, approximate date of registration, or any username you may have used. The support team will verify your identity using your registered mobile number and guide you through a password reset. Make sure your registered mobile number is still active, as a verification code is sent to it during recovery.

Before your first withdrawal is processed, pkar98 requires identity verification. You will be asked to submit a copy of your CNIC to confirm your identity, age (18+), and that your payment details match your account name. This is a one-time process. Send the required documents to support or upload them via your account as directed during the withdrawal request. Verification typically takes 1 business day.

Deposits & Withdrawals

pkar98 supports the following payment methods, all transacted in PKR:
  • JazzCash — fastest option, deposits usually reflect within seconds
  • Easypaisa — equally fast, works directly from your Easypaisa wallet
  • Raast — Pakistan's instant payment system, near-instant transfers
  • Bank Transfer — standard interbank transfer, takes 1–3 business days
  • Visa / Mastercard — debit and credit cards, processing time varies by issuer
All deposits and withdrawals are in PKR. There is no currency conversion.

Withdrawal timelines depend on the method:
  • JazzCash / Easypaisa / Raast: Usually processed within a few hours of approval, often same day.
  • Bank Transfer: 1–3 business days after processing, depending on your bank.
  • Card withdrawals: 3–5 business days depending on the card issuer.
Before your first withdrawal, identity verification must be completed. After that, subsequent withdrawals follow the timelines above. Visit the Withdrawal page for more detail.

JazzCash and Easypaisa deposits normally reflect within seconds. If your deposit has not appeared after 15 minutes, take a screenshot of the payment confirmation from your wallet app and email it to [email protected] with your pkar98 username. Bank transfers can take longer — wait the full business day window before contacting support. Provide the transaction reference number to help the team locate the payment quickly.

No. Withdrawals must go to an account registered in your own name — the same person who holds the pkar98 account. You cannot withdraw to a third party's JazzCash, Easypaisa, or bank account. This is a standard security requirement to prevent fraud. If you need to update your withdrawal account details, contact support and identity verification will be required.

pkar98 does not charge platform fees on standard deposits or withdrawals. However, your bank, JazzCash account, or Easypaisa wallet may apply their own transaction charges depending on your account type and transaction size. Check with your payment provider if you are unsure. Any applicable third-party charges are outside pkar98's control.

Sports Betting, Casino & Games

Cricket is the primary focus — pkar98 covers Pakistan Super League (PSL) matches, T20 internationals, Test series, and major bilateral and tournament cricket. Football, esports, tennis, and other international sports are also available. Markets include match winner, total runs, player performance, innings totals, and live in-play betting. The available markets vary by match and format. Visit the Sports page to see current markets.

Live betting allows you to place bets on a match that is already in progress. Odds update in real time based on the current state of the game — wickets fallen, run rates, score at the end of each over, and so on. You log in, navigate to the live betting section, select an active match, and place your bet at the current live odds. Markets are temporarily suspended during certain moments (wickets, between overs) and reopen moments later with updated odds.

The live casino section features real dealers streaming live from casino studios. Available games include baccarat, roulette, blackjack, and various game show-style titles. Tables run around the clock. Bets are placed in PKR. The minimum and maximum bet limits vary by table — lower-stakes tables are available for players who prefer smaller bets. Visit the Live Casino page for the full table listing.

Fish shooting games are arcade-style games where you fire at moving fish on screen. Each fish has a different value, and the payout is based on which fish you hit and the multiplier of your shot. You choose your bet size per shot and can adjust it during gameplay. The games are fast-paced, visually engaging, and work well on mobile. Visit the Fish Games page to browse the available titles.

Bonuses & Promotions

A wagering requirement (also called a playthrough requirement) is the total amount you need to bet before a bonus can be converted to real withdrawable cash. For example, if you receive a PKR 1,000 bonus with a 10x wagering requirement, you need to place PKR 10,000 worth of qualifying bets before the bonus funds become withdrawable. The specific requirement for each bonus is always shown when the offer is presented. Always read the terms before opting in.

Yes, but the active bonus will typically be forfeited if you withdraw before completing the wagering requirement. Your original deposit (minus any losses) can usually be withdrawn, but the bonus balance and any winnings generated from the bonus will be removed. The exact terms depend on the specific offer — always check the bonus conditions. If you are unsure about a particular promotion, contact support before requesting a withdrawal.

After logging in, go to your account dashboard or the promotions section. Your active bonus balance, the amount already wagered, and the remaining amount required to complete the requirement are all displayed there. If you have multiple active bonuses, each is listed separately. Contact support if your bonus balance does not appear as expected.

App & Technical Help

The pkar98 app is not available on the Google Play Store — you download it directly from the pkar98 website. Visit the App page and tap the download link. You may need to allow installation from unknown sources in your phone's security settings (Settings → Security → Unknown Sources). Once installed, log in with your existing username and password. The app and the website share the same account and balance.

Try the following steps in order:
  • Clear your browser or app cache and reload the page.
  • Switch between mobile data and Wi-Fi to rule out a connectivity issue.
  • Try a different browser (Chrome, Firefox, or Samsung Internet all work well).
  • If using the app, uninstall and reinstall the latest version from the App page.
  • If the problem persists, it may be a temporary issue on the platform. Wait a few minutes and try again, or contact support with a description of the problem and your device model.

Responsible Gaming

Go to your account settings after logging in, or contact pkar98 support at [email protected]. You can set daily, weekly, or monthly deposit caps. Reductions take effect immediately. Increases go through a cooling-off period to prevent impulsive changes during a session. There is no downside to setting a limit — it does not affect your ability to play within that limit, and it can be changed at any time within the cooling-off rules.

Email [email protected] with the subject "Self-Exclusion Request". State your username and the duration you want — 6 months, 1 year, or permanent. Your account will be restricted immediately after identity confirmation. You will not be able to deposit, bet, or re-register during the exclusion period. For more detail on how responsible gaming tools work, visit the Responsible Gaming page.

The first step is to reach out. Contact pkar98 support at [email protected] — the team can activate deposit limits, a cooling-off period, or self-exclusion without requiring any explanation from you. You can also review the practical guidance on the Responsible Gaming page, which includes a self-check questionnaire and a breakdown of all the tools available. Gaming is meant to be enjoyable; if it has stopped being that, taking a break is always the right call.

Still Need Help?

If you could not find the answer you were looking for in the FAQ, the pkar98 support team is available 7 days a week. Send an email with your username and a description of the issue and the team will get back to you promptly.

Available 7 days a week. Response time is typically within a few hours.

18+ Only
pkar98 is for adults only. Play within your budget and time limits. Visit the Responsible Gaming page if you need help managing your activity.

Join pkar98 and Get Started Today

Registration is free, takes under 2 minutes, and gives you full access to cricket betting, PSL markets, live casino, fish games, and the game lobby. Deposit in PKR with JazzCash, Easypaisa, or your preferred method. 18+ only.

18+ only · All transactions in PKR · Responsible Gaming